1. Introduction
Thermal Home Solutions (website url address: https://thermalhomesolutions.net/) appreciates your business and trust. Please read this Privacy Policy, providing consent to both documents in order to have permission to use our services.
2. Information We Collect and How It’s Used
Data Storage & Security
Thermal Home Solutions is a U.S.-based company serving homeowners throughout the Denver Metro area. Our website and data systems are hosted by reputable service providers that use secure servers and industry-standard safeguards to protect your information. We take reasonable and appropriate measures to ensure that personal data is stored securely and accessed only by authorized parties.
Contact & Inquiry Information
When you submit information through our website—such as a contact form, estimate request, or consultation request—we may collect details including your name, email address, phone number, address, and any information you choose to share about your home or project. This information is used solely to respond to your inquiry, provide estimates, schedule services, and deliver customer support.
You may request updates or corrections to your information at any time by contacting us directly.
Customer Communications
Information submitted through our contact forms is sent to our internal email and customer management systems and is used strictly for customer service and project-related communication. We do not sell, rent, or share your personal information with third parties for marketing purposes.
Comments & Website Interactions
If you submit comments or interact with certain website features, we may collect the information shown in the form, along with limited technical data such as IP address and browser type. This information helps improve site functionality and prevent spam or misuse.
Analytics & Website Usage Data
We use website analytics tools, such as Google Analytics, to understand how visitors interact with our site. This data is collected in an aggregated and anonymous form and helps us improve website performance, usability, and content. No personally identifiable information is stored through these analytics tools.
Visitors may opt out of Google Analytics tracking by using the Google Analytics Opt-Out Browser Add-On.
How We Use Personal Information
We use collected information for the following purposes:
Responding to inquiries and service requests
Scheduling consultations and providing estimates
Communicating project updates and important service information
Improving website performance and user experience
Ensuring website security and preventing fraudulent activity
Supporting internal administrative and operational needs
We only collect information that is reasonably necessary to provide our services and operate our business effectively.
3. Embedded Content From Third-Party Websites
Pages on the Thermal Home Solutions website may include embedded content from third-party platforms, such as videos or social media feeds. Embedded content behaves in the same way as if you were visiting the third-party website directly.
These external websites may collect data about you, use cookies, apply additional third-party tracking, and monitor your interaction with the embedded content. This may include tracking your interaction if you have an account with that service and are logged in at the time of viewing. Thermal Home Solutions does not control how these third-party services collect or use data.
Below is a list of third-party services that may appear on our website:
We may use Facebook plugins or embedded content to display our social media presence, such as timelines or posts. Facebook operates under its own privacy and cookie policies, which are independent of Thermal Home Solutions. Data is not shared with Facebook unless you choose to interact with the embedded content or provide consent.
You can review Facebook’s privacy policy on their website.
Twitter / X
Our website may display embedded posts or feeds from Twitter (X). Twitter has its own privacy and cookie policies and may collect data when you interact with embedded content. Thermal Home Solutions does not control how this data is handled.
You can review Twitter’s privacy policy on their website.
YouTube
We may embed YouTube videos to provide helpful or informational content. YouTube may collect usage data and apply cookies when videos are played, subject to your consent and YouTube’s own privacy policies. Thermal Home Solutions does not control how YouTube collects or processes this data.
You can review YouTube’s privacy policy on their website.
If you prefer not to allow third-party cookies or tracking, you can manage your browser settings or cookie preferences at any time.
4. Who Has Access to Your Information
If you visit our website without submitting a form or requesting services, we do not collect or retain any personal information about you.
If you choose to submit your information through our website—such as requesting an estimate, scheduling a consultation, or contacting our team—access to your personal information is limited to authorized personnel only. This may include:
Internal system administrators who manage our website, scheduling, and customer systems
Authorized team members who require access to your information in order to respond to inquiries, provide estimates, schedule services, or support your project
We limit access to personal information strictly to those who need it to perform their job responsibilities and take reasonable steps to protect your data from unauthorized access.
5. Security Measures
We use the SSL/HTTPS protocol throughout our site. This encrypts our user communications with the servers so that personally identifiable information is not captured/hijacked by third parties without authorization.
In case of a data breach, system administrators will immediately take all needed steps to ensure system integrity, will contact affected users and will attempt to reset passwords if needed.
Your Data Rights
General Rights
If you have a registered account on this website or have left comments, you can request an exported file of the personal data we retain, including any additional data you have provided to us.
You can also request that we erase any of the personal data we have stored. This does not include any data we are obliged to keep for administrative, legal, or security purposes. In short, we cannot erase data that is vital to you being an active customer (i.e. basic account information like an email address).
If you wish that all of your data is erased, we will no longer be able to offer any support or other product-related services to you.
GDPR Rights
Your privacy is critically important to us. Going forward with the GDPR we aim to support the GDPR standard. AncoraThemes permits residents of the European Union to use its Service. Therefore, it is the intent of AncoraThemes to comply with the European General Data Protection Regulation. For more details please see here: EU GDPR Information Portal.
